Refund policy
Refund & Return Policy
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.
Return Eligibility:
- Items must be unused, in original packaging, and in the same condition as received.
- A receipt or proof of purchase is required.
- Customers are responsible for return shipping costs.
How to Initiate a Return:
- Email contact@ezcabledock.com to request a return.
- If approved, we’ll provide instructions on sending your item to:
EZ Cable Dock LLC
211 Salmon Brook St.
Granby, CT 06035
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Unapproved returns will not be accepted.
Damaged or Defective Items:
If your item arrives damaged or defective, contact us immediately so we can resolve the issue.
Refund Process:
- We will notify you once we receive and inspect your return.
- If approved, refunds will be processed to your original payment method within 10 business days.
- If you haven’t received your refund after 15 business days, please contact us at contact@ezcabledock.com.
For any questions, feel free to reach out!